30 DAY Money Back Guarantee

Guarantee

At Villohome, we completely understand how difficult it is to be a consumer these days!

Being a buyer, you not only have to make the purchase decision but so many other decisions along the way hence we, at Villohome, aim to minimise the factors responsible for making your buying decision difficult by offering you a peace of mind with our 30 DAYS MONEY BACK GURANTEE”.

If you’re not 100% satisfied with the product that you purchase from our website, you can return it for a refund of your order cost (less Return Shipping Costs) within 30 days of delivery.

Below are a few things to keep in mind if you decide to use our “30 DAYS MONEY BACK GURANTEE”.

  • Your request for this refund must be placed within 30 days of the original delivery date of your order. You can make this request either by calling our customer service on 1-810-208-9223 or by sending through an email on enquiries@villohome.com.
  • We accept both “Full Order” returns as well “partial Order” returns.
  • The product that you would like to return must be in its original packaging and be in the same as new and re-sellable condition as it was when it arrived at your home or job site;
  • Your product must not have been used, installed, or marked in any way;
  • Once you have everything accounted for and packaged in accordance with the above qualifications please contact us and we will arrange a pick-up of the product.
  • You are responsible for paying the Return Shipping Costs associated with the return of your order (for both partial and full order returns).
  • Once we receive the order in our fulfilment centre, we will issue you the refund straight away.
  • Our 30-Day Money Back Guarantee does not extend to Custom Orders, Container Orders, Special orders, or Clearance items for full or partial order returns.

Feel free to contact our friendly customer service staff on 1-810-208-9223 between Mon – Sat 9 am – 9 pm (EST) or by sending through an email on enquiries@villohome.com if you’re unsure whether or not your product qualifies or if you have any other questions.