Villohome uses third party freight companies and couriers to deliver your order. Your details, including your name, delivery address and phone number, will be supplied to the freight company for the purpose of delivering your goods. You will be charged a flat delivery fee of $59 per order, which may vary depending on the quantity of product being delivered, the method of delivery and the location of the delivery. The samples delivery will be free regardless of your place of delivery. Villohome is not responsible for any breakages or damage which may occur during delivery. Upon delivery of your products, you are required to carry out an inspection to ensure there is no damage to your products. In case you notice a major damage (generally 5% or above is considered to be a major damage), you are required to inform this to the delivery person and fill out the form notifying to him of the damage that you have observed. We also encourage you to take photos of the damaged good to support your claim. You are required to contact us as soon as possible if you notice more than 5% of your order is damaged during transit and we will carry out an investigation for you. Issuing a full refund or a replacement for the damaged products will be at discretion of Villohome depending on the circumstances.
To ensure delivery can take place, please provide unrestricted, safe and easy access and parking for the delivery vehicle at the point of delivery. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery.
Once delivered, please inspect the goods and ensure the goods delivered match your order. Make sure to inform us about any damaged, missing or incorrect goods within 24 hours from receiving the products. You must inform Villohome prior to installation for any incorrect products that you believe you would have received.
Delivery and availability dates are estimates only and although Villohome will use its best endeavors to maintain these estimates, no liability is accepted for the delay from any cause whatsoever. The time of delivery in any quotation represents the time at which the tiles are to be ready for dispatch from the warehouse. Any failure on the part of Villohome to deliver within the time stated shall not entitle the buyer to repudiate the contract in whole or in part.
If you have any questions on the acceptance of the delivery, breakage, missing products or incorrect products, submit an online inquiry form via our “Contact US” section or call us directly on 1-810-208-9223 between 9 am – 9 pm (EST) Mon – Sat.