Delivery Acceptance

  • Villohome uses third party freight companies and couriers to deliver your order. Your details, including your name, delivery address and phone number, will be supplied to the freight company for the purpose of delivering your goods.
  • Shipping is absolutely free on all orders (including Sample orders) from our online store.
  • Upon delivery of your products, you are required to carry out an inspection of the products to ensure the goods delivered match your order. Kindly inform us about any damaged, missing or incorrect goods within 24 hours from receiving the products. You must inform Villohome prior to installation for any incorrect products that you believe you would have received.
  • In case you notice some major damage to the goods upon delivery (generally 5% or above is considered to be a major damage), you are required to inform this to the delivery person at the time of delivery acceptance and fill out the damage form notifying to him of the damage that you have observed. We also encourage you to take photos of the damaged good to support the claim. Once that is done, send the photos and all damage related information to “sales@villohome.com” so that we can investigate it further and bring the best possible resolution for you as soon as possible. Issuing a full refund or a replacement for the damaged products will be at discretion of Villohome depending on the circumstances.
  • Kindly note that in the shipping of flooring materials, due to the fragile nature of the product, a minor level of breakage during transit should be expected. Any breakage that is less than 5% of the overall square footage ordered will be considered a “Minor breakage” and is considered to be acceptable.
  • With natural stone products, natural color variation to be accepted. With natural stone, it is highly recommended that the best method of installation is to draw product from all pallets equally rather than all product from one pallet then the next. If you are not a professional installer it is vital you understand proper installation methods before you begin. Please contact your sales rep with any questions before installation.
  • To ensure delivery can take place, please provide unrestricted, safe and easy access and parking for the delivery vehicle at the point of delivery. If there is no one available at the Delivery Address to accept delivery, or there is limited access to the Delivery Address or it is unsafe or impractical to make delivery or for any other reason delivery cannot take place, you may be required to pay for an additional delivery fee for re-delivery.
  • Delivery and availability dates are estimates only and although Villohome will use its best endeavors to maintain these estimates, no liability is accepted for the delay from any cause whatsoever. The time of delivery in any quotation represents the time at which the tiles are to be ready for dispatch from the warehouse. Any failure on the part of Villohome to deliver within the time stated shall not entitle the buyer to repudiate the contract in whole or in part.

If you have any questions on the acceptance of the delivery, breakage, missing products or incorrect products, submit an online inquiry form via our “Contact US” section or call us directly on 1-810-208-9223 between 9 am – 9 pm (EST) Mon – Sat.