FAQ

I can see some of your products on eBay as well and I would like to place my order through eBay. Can I do that?

Yes of course. We promote our products in as many market places as possible. eBay is one of those. You can order a small size sample of the product that you like from eBay and if you would like to order a bigger size sample or a pallet/boxes for that product, please leave us your requirement via eBay or from our website and we will create a customized listing for you for that order on eBay. That way, you can complete your purchase through eBay itself.

I am a residential customer and wanted to remodel my house. I liked a few products from your collection, do I need to know more about the products before I proceed with the purchase from your website?

We have provided as much information about the products as we could on our website to help you make an informed purchase decision however if you are more than welcome to call our customer care on +1-810-208-9223 should you have any further queries regarding the products that you are interested in.

What is Villohome? How is it different from other on-line wholesalers when it comes to purchasing tiles and natural stones?

Villohome is not just an e-commerce company selling tiles but it is an online platform that can help you make the right and well-informed purchase decisions when it comes to buying building materials such as Tiles and Natural stones. At Villohome, we have a wide collection of flooring tiles, from our quality vendors, at unbelievably low prices with quick delivery.

What payment methods do you accept?

As an online trading platform, we completely understand how important payment security is for our buyers hence we accept PayPal and Stripe payment methods. Please call our customer care should you wish to make a wireless transfer.

I require a few boxes of porcelain tiles for my bathroom and kitchen area. Can Villohome do the delivery to my residence address?

Yes we can deliver it to your residence. Residential delivery is considered completed once the product is placed on the driveway. Some products require a vehicle with a lift-gate, depending on weight. The pallets would be lowered to the ground and pulled onto your driveway with a pallet-jack. You may be required to unload the vehicle yourself, depending on the product. Building materials are heavy and will require proper equipment or labor to accept goods on delivery. Please check the weight of goods before they are delivered so you are properly prepared.

I am a local tile retailer based in California and was looking to order a container from your collection for my business. Can I mix-and-match on colors and styles of materials from your website?

It depends on the products that you want to mix-and-match so please get in touch with one of our consultants via email or call just so we can serve your inquiry in a better manner.

Where is your headquarter based?

Villohome is a US based company and our head office is based in Lansing, MI. Our branch offices are located in Australia and Turkey.

What is the difference between the General products and the Special Order products that I can see on your website?

There is no real difference between the two except the lead time. The Special order products have the lead time of 45-60 days whereas all the other products can be delivered to you within 2-4 days.

Should I expect any breakage or damage on the receipt of my order?

It is reasonable to expect anywhere from 2%-10% breakage or damage, depending on the product. If breakage is above 10%, we would ask you to have it noted on the logistics receiving the document and take pictures. Please make a claim with us within 10 days of receiving the order.

I need a few boxes of tiles for my home renovation and I liked a couple of collection very much however my order is less than the “minimum order quantity” that is required. What should I do?

Please get in touch with one of our consultants either by filling out our Contact Us page or by calling us directly and we will see if we can assist you with your inquiry.