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SAMPLE SAVINGS
At Villohome, we believe in rewarding our customers for purchasing our product samples. We call it our “Sample Savings” program under which we are offering 2 incentives to our customers.
We are offering Free Shipping on our samples regardless of the number of sample pieces purchased. Please note that the cost for the sample itself is $4.99/Piece and a standard size sample comes in 6″ x 6″ size which aims to show a small area of the original product to enable you to make an informed purchase decision.
Our other incentive comes in the form of a Complete Credit for the total cost of your samples at the time when you put your actual product order with us. The way this incentive works is if you had bought any sample from us in the past and then if you decide to put your actual product order with us, we will provide you a 100% refund for the sample cost that you had originally paid within 24 hours from the time of putting the actual product order. All you need to do is to leave a note at the time of putting your final product order and mention your Sample Order number in the note, alternatively, you can e-mail it to us on sales@villohome.com
Help Every Step of the Way!
Tired of dealing with pre-recorded helplines and automated voicemail services?
Our best-in-class customer service team will provide you with:
A single representative dedicated to your account
In depth product knowledge, tailored to your project needs
Post-purchase support regarding your product and/or project
About 70% of the e-commerce shopping carts get abandoned before finalising the purchase and as per the industry researchers, an excessively high shipping cost is the most common reason for this
which sounds quite obvious, isn’t it? At Villohome, we value our customer’s time that they spend
during their decision making process while they are browsing through our amazing collection on our
online store and we want to make their purchase decision as smooth as possible by not throwing
any surprise at them on their check-out page with some exorbitant shipping cost attached to their
purchase. “What you see is what you pay” is one of the core values at Villohome and subsequently
we offer a complete “Free Shipping” on the purchases within the United States (Hawaii and Alaska
are excluded).
If you find a lower priced identical stocked item that’s in stock with a competitor (even if it’s on sale), we will not only match it, we will give it to you for 5% less.
If you have any questions on our Price Beat Guarantee, submit our online enquiry form or call 1-810-208-9223 between Mon – Sat 9 am – 9 pm (EST).
Villohome offers a 100% money back guarantee to all our customers for their peace of mind.
All our customers have 30 calendar days to return your tiles should they feel unsatisfied with our product’s quality.
We’ll organize the pick-up however you will be responsible for the cost to deliver your order back to us.
If you have any questions on the acceptance of the delivery, submit our online enquiry form or call 1-810-208-9223 between 8 am – 5 pm.
It is recommended that you order an additional 3-10% of your total square footage to account for any cuts, corners, or wastage during installation. Recommended overages vary by product:
Vinyl Tile additional recommended 5%
All other flooring options please consider an additional 10%
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